Overview

Welcome to Teal Culture, your premier destination for curated art, furniture, and home accessories in the heart of Lagos. We are committed to your complete satisfaction and stand behind the quality and authenticity of every piece in our collection.

We understand that purchasing items for your home is a personal and significant decision. This policy outlines the terms and conditions for returns and refunds to ensure a seamless and transparent experience.

1. Returns & Exchanges Eligibility

Due to the bespoke, curated, and often handcrafted nature of our products, we have a structured returns policy.

We accept returns and exchanges for the following conditions:

· Damaged or Defective Items: If your item arrives with manufacturing defects or is damaged during transit, please contact us immediately.
· Incorrect Item Received: If you receive an item different from what you ordered.
· Change of Mind (Limited to Non-Custom & Standard Items): We offer a 14-day return window from the date of delivery for a full exchange or store credit, provided the item is:
· In its original, unused, and unassembled condition.
· In the original packaging, including all tags, certificates of authenticity, and protective materials.
· Not a custom-made, commissioned, or “Final Sale” item (clearly marked on the product page).

2. Non-Returnable Items

To protect the integrity of our collections, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

· Artworks & Sculptures: All original paintings, limited edition prints, and sculptures.
· Custom & Made-to-Order Items: This includes custom-sized furniture, bespoke finishes, commissioned pieces, and items made specifically to your order.
· Clearance or “Final Sale” Items: Any item marked as such at the time of purchase.
· Home Fragrances & Personal Accessories: For health and hygiene reasons, all opened candles, diffusers, and personal accessories are final sale.
· Antique and Vintage Items.

3. Return Process: A Step-by-Step Guide

Step 1: Contact Us Within 14 Days
Do not return an item without prior authorization. To initiate a return, please contact our Customer Concierge team within 14 days of delivery.

· Email: hello@tealcultureng.com
· Phone: +234 809 447 7776

Please provide your order number, the item name, and the reason for the return. Photographs or a short video may be requested to assess the condition or issue.

Step 2: Return Authorization & Instructions
Once your return request is approved, we will issue a Return Authorization (RA) Number and provide detailed instructions for the return. Returns sent without an RA number will not be accepted.

Step 3: Packaging & Return Shipping
You are responsible for securely repackaging the item in its original, manufacturer’s packaging. We highly recommend insuring the return shipment, as Teal Culture is not responsible for items lost or damaged in transit back to us.

Step 4: Inspection & Processing

Once we receive the item at our showroom, our team will inspect it to ensure it meets our return conditions. This process may take up to 5 business days. We will notify you via email once the inspection is complete.

4. Refunds (If Applicable)

After the returned item is inspected and approved:

· Refund Method: Your refund will be processed to the original method of payment used at the time of purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your card issuer’s processing time.
· Deductions: For “Change of Mind” returns, the cost of original shipping is non-refundable. A restocking fee may apply for large furniture items.
· Store Credit: We encourage and may offer a store credit for the full value of the returned item (excluding original shipping), which can be used for future purchases and often comes with a special perk.

5. Exchanges

We are happy to facilitate an exchange for an item of equal value, subject to availability. If the desired exchange item is of a higher value, you will be responsible for paying the difference. If it is of lower value, we will issue a store credit for the difference.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a courier to collect the item at our expense and will either:

1. Repair the item, if possible.
2. Replace it with an identical item, if available.
3. Issue a full refund, including shipping costs.

7. Contact Us

For any questions regarding this policy or to initiate a return, our Customer Concierge team is here to assist you.

Teal Culture
Teal Culture Showroom 84, Ozumba Mbadiwe Avenue Victoria Island Lagos

Phone: +234 809 447 7776
Email: hello@tealcultureng.com
Showroom Hours: Monday – Saturday, 10am – 7pm

Need help?

Contact us at {email} for questions related to refunds and returns.